Shipping policy
Where We Ship
We ship across the United States, Canada, and to most international destinations. Available shipping options and rates for your address are shown at checkout.
Order Processing
Orders are typically processed within 1–3 business days. You'll receive a confirmation email when your order is placed and a shipping notification with tracking as soon as your items are on the way.
Multiple Packages
We work with a network of trusted aviation suppliers and distributors, and items ship directly from the warehouse closest to the product. If your order contains items from more than one supplier, they may arrive in separate packages, on separate days — at no extra cost to you. Each shipment gets its own tracking number.
Shipping Rates
Shipping is calculated at checkout based on the items in your cart and your delivery address. Certain items — such as aircraft tires, batteries, oils, and other oversized or regulated goods — may have specific shipping requirements or carrier restrictions, which are reflected in the options shown at checkout.
International Orders
International delivery times vary by destination and carrier. Any customs duties, import taxes, or brokerage fees are the responsibility of the recipient. Some regulated items (for example, aerosols, oils, and batteries) may not be eligible for international shipping.
Tracking Your Order
Tracking details are emailed automatically once your order ships. If you haven't received tracking within 3 business days, or your tracking hasn't updated, contact us and we'll chase it down.
Damaged or Lost Shipments
If your order arrives damaged or goes missing in transit, contact us within 7 days of the delivery date (or expected delivery date) and we'll make it right with a replacement or refund.
Returns
Most items can be returned within 30 days of delivery with no restocking fee — see our Refund Policy for full details.
Questions?
Reach us any time through our contact page — we're pilots too, and we're happy to help.